Information We Collect
We may collect personal information when you visit our website, place an order, submit an enquiry, contact us, or interact with our services. This information may include your name, address, phone number, email address, location, and other details necessary to provide our solar products and services.
With your consent, we may collect sensitive information related to payments, such as bank account details, credit card, or debit card information, through secure payment gateways. We do not request or store sensitive information such as PINs, OTPs, or banking passwords.
We may also collect information related to your browsing behaviour, preferences, transaction history, and interaction with our website to improve user experience and service quality. When you interact with third-party partners or service providers, their respective privacy policies will govern the collection and use of your information.
Use of Information
SO-LIT uses your personal information to:
Process orders and payments
Provide solar products, installation, and related services
Respond to enquiries and customer support requests
Improve website functionality and customer experience
Communicate service updates, offers, and important notifications
Prevent fraud and unauthorised transactions
Comply with legal and regulatory obligations
Sharing of Information
We may share your personal information with trusted internal teams, service providers, logistics partners, installation teams, payment gateways, and government or regulatory authorities when required by law. We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We implement reasonable security practices and use secure systems to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and you acknowledge the inherent risks associated with online data sharing. You are responsible for maintaining the confidentiality of any account or login credentials.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required under applicable laws. Even after account deletion or service completion, certain information may be retained in anonymised form for legal, regulatory, accounting, or fraud prevention purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. You may also withdraw your consent for processing your personal data at any time by writing to us with the subject line “Withdrawal of consent for processing personal data.” Withdrawal of consent may limit your access to certain services.
Communication Consent
By using our website and services, you consent to being contacted by SO-LIT via phone calls, emails, SMS, or messaging applications for service-related communications, updates, and support purposes.
Changes to This Policy
SO-LIT reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically to stay informed.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
Email: support@so-lit.in